South Africa: 

Deliveries typically take 0-7 business days from the date of dispatch.

Please speak to your salesperson for any queries, or email accounts@solarlane.co.za.

International Deliveries:

An estimated time of arrival (ETA) will be provided by your salesperson after the order is placed.

Delays:

Please note that delayed deliveries, while rare, are not grounds for a refund. We will work diligently to ensure your order reaches you as soon as possible.

FAQs

What are my delivery options?

Courier Express Delivery

How are shipping costs calculated?

Our system automatically calculates the weight of your order and displays the appropriate amount due during the checkout process. Although we have taken great care to capture the weights of our products accurately, we cannot guarantee that your order's exact weight will match the approximation used by our system to quote you. If you do not receive a shipping option amount, it means that our system is unable to add the weight of your products ordered and you will have to select the quotation option, we will then contact you with a shipping quote. Please note that unforeseen circumstances e.g. adverse weather, closed roads, public holidays etc. could prolong the delivery time. This is rare but it does happen, so 'late' delivery is not a ground for refund or cancellation of the order. However if your delivery has not been delivered after the estimated times shown above and on the respective product pages, please contact us with your order number so that we can follow up on the matter.

What happens if there is no one home when a courier delivery is attempted?

Courier deliveries are made, Monday to Friday, 9am to 5pm, so you should always provide a delivery address whereby an appropriate person will be available to accept and sign for the delivery during these times. If there is no one around to accept the delivery, the courier company will contact the recipient via telephone so that a new delivery day can be arranged.

Do I have to receive a courier delivery personally?

Anyone at the delivery address can accept the delivery. In order for us to prove that delivery of an order has been completed, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery. 

Can I track my order?

On request, we will email you your parcel's tracking information as soon as your order has been dispatched. You can then track your parcel on the Post Office or courier service's websites, whichever applies to your shipment. Track your order here to check the status of your delivery.

Do you deliver internationally? 

No, currently we do not do international deliveries. South Africa only.

What do I do if I receive goods that have been damaged or broken during transit?

We take no responsibility for any order damaged during transit. However, if your product is in the same condition that you received it, unworn or unused, with tags, in its original packaging and are suitable for resale as new. We will likely accept your request for a refund. Please check our Refund Policy for more information.

Please feel free to contact us at info@solarlane.co.za for more information. 

*By continuing to access solarlane.co.za or by purchasing any good from Solar Lane signifies acceptance of Solar Lane's Terms & Conditions as well as our other policies.